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MSA Bacharach Service Request Form

Please note our address has changed. Service and Repair for MSA Bacharach products will now be serviced out of our MSA Murrysville, Pennsylvania location. Please follow the instructions on your RMA to return your instrument/s for service.

Please complete the following Instrument Repair / Calibration Form to request a RMA Number for your Bacharach instrument. (Distributors can request in writing that repairs are shipped directly to the customer.) If at any point you have questions or are unable to locate the required information, call (800) 736-4666 × 2 to speak with a member of our customer service team.

"*" indicates required fields

1Calibration / Repair Details

2Billing / Shipping Information

Calibration / Repair Details

Instrument:*

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Priority Service (Optional):

Upgrade to 24-HR Priority Service

NIST Certificate (Optional):

Add NIST Certificate

Part Number (ECA 450):*

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

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Part Number (ECO-2020):

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

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Part Number (FM3600):

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

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Part Number (FM3700):

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

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Part Number (Fyrite Classic):

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

Part Number (Fyrite Insight):*

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

Part Number (Fyrite Insight Plus):*

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

Part Number (Fyrite InTech):*

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

Part Number (Fyrite PRO):*

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

Part Number (Fyrite Tech 50):*

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

Part Number (Fyrite Tech 60):*

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

Part Number (H-10 PM):*

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

Part Number (H-10 PRO):*

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

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Part Number (H25-IR):

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

Part Number (H25-IR PRO):*

Please note that H25-IR PRO repairs are currently experiencing longer than normal lead times. Please contact Customer Service at 1-800-736-4666 x 2 with any questions.

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

Part Number (Informant 2):*

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

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Part Number (Leak Source):*

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

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Part Number (Leakator 10):*

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

Part Number (Leakator Jr.):*

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

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Part Number (Monoxor III):

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

Part Number (Monoxor Plus):*

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

Part Number (Monoxor XR):*

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

Part Number (Multi-Zone):*

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

Part Number (Multi-Zone Remote Display):*

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

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Part Number (Odorometer):

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

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Part Number (Oxor III):

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

Part Number (PCA 2):*

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

Part Number (PCA 3):*

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

Part Number (PCA 400):*

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

Part Number (PGM-IR):*

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

Part Number (Single-Zone):*

Can’t find your part number? Call (800) 736-4666× 2 to speak with a member of our customer service team.

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Part Number (Tru Pointe):

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

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Part Number (Tru Pointe 1100):

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

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Part Number (Tru Pointe 2100):

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

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Part Number (Tru Pointe-IR):

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

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Part Number (Tru Pointe Ultra):

Can’t find your part number? Call (800) 736-4666 × 2 to speak with a member of our customer service team.

It appears that the instrument you have selected is obsolete. Please call (800) 736-4666 × 3 to speak with a member of our product support team or email help@mybacharach.com to discuss your options for replacing this instrument.

Your selected instrument is not available for service. Please call (800) 736-4666 × 2 to speak with a member of our customer service team or email help@mybacharach.com to discuss your options for repairing / replacing this instrument.

Serial Number:*

Reason(s) for Return:*

Calibration / Routine Service

Intermittent Malfunction

Physical Damage

Error Message

Inaccurate Gas Reading

Inaccurate Temp. Reading

No Flow

No Sound

Will Not Detect

Display Malfunction

No Power / Electrical

Printer Malfunction

Description:

Pre-approved Service Amount

Estimated Service Charge:

This is only an estimate. Exact quote will be sent upon repair evaluation.

Would you like to pre-approve repairs that do not exceed the estimated service charge?*

Yes. (Our team will only contact you for approval only if the cost of repairs exceeds the estimate.)

No. (Our team will contact you for approval of the cost of repairs.)

Billing Information

Payment Type:*

Purchase Order (Credit Card):*

Do not enter credit card information on this form. Our team will contact you for credit card details upon repair completion. If no PO number available, please enter TBD

Purchase Order (Wire Transfer):*

A member of our team will contact you for payment information. If no PO number available, please enter TBD

Purchase Order (Terms Net 30-Days):*

Net 30 payment terms can only be used if already approved by our Finance Department. If no PO number available, please enter TBD

Name:*

First Last

Company / Institution:*

Title:

Email Address:*

Telephone:*

Country:*

Street Address:*

City:*

State / Province*

Postal Code:*

Is shipping address the same as the billing address?*

Yes

No

Shipping Information

Name (Shipping):*

First Last

Company / Institution (Shipping):*

Title:

Email Address (Shipping):*

Telephone (Shipping):*

Country (Shipping):*

Street Address (Shipping):*

City (Shipping):*

State (Shipping):*

Province (Shipping):*

State / Province / Region (Shipping):*

Postal Code (Shipping):*

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Agreements

By submitting, you agree that you have read and understand the Service Policy and the Service Pricing Guide.

Consent*

I agree to the privacy policy.

By providing my email address, I give my explicit consent to receive advertising messages (e.g. product & service information, event initiations and promotional contests) from MSA Safety and its group companies via email or telephone. I acknowledge and agree that my personal data will be processed by MSA Safety and its group companies for this purpose in accordance with MSA’s privacy policy and that my personal data will be transferred to, stored, and/or processed by MSA and third party partners on their behalf, in countries outside of European Union, but always under strict European legal obligations of data privacy. I can withdraw my consent at any time completely or partially with effect for the future.
View our Privacy Policy

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